Buyer information
Frequently asked questions
Answers to common questions about our products and service. Product configuration and commercial terms are confirmed for each order.
What specifications or models are available?
Browse the eight product pages for representative types and ranges. Share your drawing or required ratings for a specific configuration.
Do you support customized size, material, color, or process?
Yes.
Can you provide samples?
Yes.
Do you provide technical data sheets or test reports?
Yes.
What industries or applications are your products suitable for?
Injection molding machines, industrial cleaning equipment, air compressors, machine tools, robots, inverters, servo systems, warehousing and logistics equipment, packaging machinery, semiconductor equipment, welding machines, elevators, textile machinery, electrical control cabinets, home appliances, UPS, industrial furnaces, solar power generation, etc.
Do you support OEM / ODM services?
Yes.
What is the service life or performance advantage of the product?
Our designs aim for low losses, low temperature rise and high efficiency. Performance figures are confirmed for the agreed configuration and operating conditions.
What is the minimum order quantity (MOQ)?
The minimum quantity depends on the product size and configuration; please ask for the relevant item.
Do you offer tiered pricing?
Quantity-based pricing can be discussed for a confirmed specification.
Does the price include packaging, shipping, or taxes?
The quotation will state which packaging, shipping and tax items are included.
Do you offer long-term cooperation pricing or bulk discounts?
Long-term and volume pricing can be discussed against the agreed specification and order plan.
Will prices fluctuate due to raw materials or exchange rates?
A quotation may change with raw-material costs or exchange rates; current pricing is confirmed when quoted.
Can samples be shipped?
Yes.
Are samples charged? Are they refundable?
Samples are charged and not returnable.
What is the sample lead time?
A typical sample lead time is about two weeks; timing is confirmed for the specific design.
Do you support sample approval before mass production?
Yes.
Are samples consistent with mass production?
The approved sample and the production specification are reviewed together before a production order.
What is the production lead time after ordering?
A typical production lead time is about 30 days. Product size and order quantity affect the confirmed schedule.
Is the delivery time for bulk orders stable?
The delivery schedule for a bulk order is confirmed against its specifications and quantity.
Will lead time be extended during peak seasons?
Please confirm the required delivery date when requesting a quotation.
Do you support urgent or expedited production?
Tell us your required date so the team can assess whether an expedited schedule is feasible.
Can you provide production progress updates?
Yes.
Do you have a quality control process?
Fully automated comprehensive testing, 100% performance inspection and an ISO9001-certified quality management system.
Do you support third-party inspection?
Third-party inspection can be discussed and arranged for an order.
Do you provide inspection or quality reports?
Inspection and quality reports can be discussed for the agreed product and order.
How do you handle quality issues?
Quality concerns are reviewed against the order specification, and any appropriate remedy is agreed case by case.
Need a product-specific answer?
Send your drawing, electrical ratings and intended application so our team can review the right configuration.
Request a quote